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Gerardo's Background
More than 27 years of customer service experience, patient experience, workforce and employee engagement, organizational development and quality improvement. Considered a professional that advocates for patient/customer/human experience, performance improvement and leadership engagement with professionalism, courtesy, dignity and kindness.
Education
2005 - 2007
University of Phoenix
MHA, Healthcare Administration
2004 - 2005
Center for Advanced Legal Studies
Certificate, Legal Assistant/Paralegal
2001 - 2003
The University of Texas at San Antonio
BA, Psychology
1989 - 1991
Christ for the Nations
AA, theology
Certificates
May 2021 - April 2027
Patient Experience University
Certified Patient Experience Professional
May 2018
The Beryl Institute
Certified Experience Professional
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